FAQs
WHAT ARE THE PRODUCTS MADE OUT OF?
Our Plain Jane pieces are thoughtfully crafted with premium fabrics. Some of our styles are made from 94% Modal and 6% Spandex, giving them the perfect stretch and softness. We also offer styles in terry-lined fabrics for extra coziness, as well as blends featuring viscose and spandex for added durability and comfort.
CARE FOR ITEM
We suggest you to machine wash cold then lay flat to dry. We wanted to make these items not only soft + comfy-but durable enough for a little one to play in. All of the fabric is pre-shrunk! So as long as the care label is followed you should have minimal shrinkage.
RETURN POLICY
We hope you love your Plain Jane pieces as much as we do! However, if you're not completely satisfied with your purchase, we're happy to help.
Every Plain Jane garment is carefully inspected before shipping. Returns must be initiated within 10 days of delivery, and all items must be in their original, unworn, and unwashed condition.
Returned items must be free of perfume, fragrances, smoke, deodorant, makeup, pet hair, stains, or any other odors or signs of wear. Items that do not meet these requirements will not be eligible for a refund.
A $7 return shipping and restocking fee will be deducted from your refund to cover the cost of the prepaid return label.
All returns are subject to inspection upon arrival. Plain Jane reserves the right to refuse returns that do not meet these conditions. Items that are not accepted may be shipped back to the customer at their expense.
Ready to start a return?
Email us at hello@shopplainjane.com or start your return here.
DEFECTIVE ITEM IN ORDER
We pride ourselves in creating quality pieces and inspect each item before shipping it to you. That being said, human error does occur and we are happy to help with any unwashed/unworn defective pieces. If you notice your item is not up to standard, please contact us within 10 days of receiving your item at: hello@shopplainjane.com
TYPICAL SHIPPING PROCESS
All orders take about 24 hours to process (excluding weekends, holidays, launch weeks). Once your order is processed it will be shipped via first class mail or UPS ground, which usually takes 3-5 business days to get to you. If you have not received a shipping confirmation, be sure to check your spam folder for updates regarding your order.
During launch weeks and sales, shipping may be delayed 1-2 weeks due to increased order volume. We will keep you in the loop via Instagram and our email newsletter!
DO YOU SHIP INTERNATIONALLY?
Yes! We are currently shipping within the US and Canada! Shipping costs vary by location—your shipping rate will apply at checkout. Feel free to contact us via email if you have any specific requests or questions about shipping.
For any additional questions or to say hi please free to email us at: hello@shopplainjane.com
WHERE IS PLAIN JANE MADE?
For 9 years, we took pride in crafting our products in the USA, utilizing imported yarn. However, due to domestic production constraints and escalating costs, we made the decision in May 2024 to transition our production to Asia, our commitment to producing quality products remains the same and we are grateful for resourceful and trusted partners overseas.