WHY HAVE'NT I RECEIVED ANY EMAILS CONFIRMING MY ORDER OR SHIPPING YET?
Check your spam box. You should receive one from us confirming your order and then another one when your order ships with tracking information. If you have any questions regarding your order, we are here to help at firstname.lastname@example.org. Updates are also available on your account if you made one at checkout.
LOST or DELAYED PACKAGE
If a package says that it has been delivered, it is the customers responsibility to contact USPS to locate the package. Be sure to check your tracking information to see where the package shows delivered. For example USPS could have delivered your package to your front porch instead of a mailbox. Be sure to thoroughly check the perimeter of your home for the package. We've found it helpful to contact usps directly to ask the driver if they recall where they placed the package.
If you notice your package shows shipped but it is not updating or delayed please note that during launch weeks or holiday seasons you will experience minor delays. If it shows the same shipping status for more than 8 days please contact us at email@example.com.
Domestic Orders: Shipments to all 48 continental states will be made via USPS first class or priority based upon the weight of the package. (approx 2-4 business days ) at $5.50 upon shipment. We offer shipments to Hawaii and Alaska under USPS Priority mail (approx 2-5 business days). Please note that we cannot guarantee arrival dates and are not responsible for any delays. This timeline does not include weekends.
International Orders: If you are outside of the US, we offer several shipping options via USPS. Transit times vary from 2+ weeks based on your location and the option you choose. If shipping USPS First Class International, the transit time is approx 2-3+ weeks. Customers are also responsible for all duties and taxes upon arrival, and we cannot guarantee arrival dates and are not responsible for any delays.
*Please note, if you ordered a product during a launch or restock week you may experience more delays. You will receive a confirmation email when your order has shipped. Thank you!*
DO YOU SHIP OUTSIDE THE US?
Yes! We ship to Canada, Mexico, Australia, Europe, and more. With USPS First Class International, please be advised that you are responsible for your country's customs fees and delays.
WHAT IS YOUR RETURN POLICY?
We are happy to accept a return of your purchase on unused, unwashed items in the original packaging with all tags in place, and within 30 days of your arrival date for US and international customers. Any shipping charges will not be returned. Email firstname.lastname@example.org or log in to your account and we will help right away!
Past the 30 day window? No sweat! We understand that life can get busy and are happy to consider on a case-by-case basis when all other requirements have been met.